Associate Trainee – Sales & Services

Sales and Customer Engagement:

• Warmly welcome and assist customers, understanding their preferences.
• Showcase jewellery collections and guide customers in their purchase decisions.
• Learn and apply sales techniques, product knowledge, and customer engagement strategies.
• Maintain punctuality, professional conduct, and adherence to company policies.
• Observe and support senior sales representatives in customer interactions and sales management.
• Assist in sales returns, exchanges, and repair services.
• Provide accurate estimates for jewellery selections for billing.
• Achieve section-wise sales targets and suggest improvements for store profitability.
• Learn and execute the billing process efficiently.
• Stay updated on competitor products, market trends, and customer preferences.

Stock Management:

• Assist in daily stock counting, reconciliation, and inventory record-keeping.
• Ensure proper handling and storage of jewellery in the assigned section.

Work Area & Product Display:

• Support visual merchandising efforts to maintain an attractive product display.
• Ensure jewellery pieces are regularly refreshed and well-maintained.

Marketing & Customer Engagement:

• Learn and support in-store marketing campaigns.
• Assist in event management, in-store promotions, and exhibitions.
• Participate in Below-the-Line (BTL) marketing activities for customer engagement.

Functional Responsibilities:

• Receive training in multiple store functions such as packing, billing, purchasing, customer service, and jewellery handling.
• Maintain a high level of integrity, professionalism, and customer trust.
• Address customer queries and escalate unresolved concerns to senior staff.